Return and refund policy
Merchandise in the original, unopened manufacturer's package that is undamaged may be returned within 5 days of receipt (excluding special order items) without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection & restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Markertek). Shipping & handling charges are not refundable. All returned merchandise must be in resalable condition & include all documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.
All returns may be subject to a 25% inspection & restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Celeritytek.)
If you return a purchase delivered using a free shipping method, then the cost of shipping will be deducted from any refund or credit if applicable.
Each refund check processed will incur a $10.00 processing fee.
Shipping and handling charges incurred by any returned item are not refundable (except for merchandise shipped in error by Celeritytek)
All returned merchandise must include all documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.
All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.
Celeritytek will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide loaner or replacement items at no charge.